At The 2019 Beryl Institute Patient Experience Conference, Dr. Michael Bennick (Yale New Haven Health), Dr. Bradley Crotty (Froedtert & the Medical College of Wisconsin), Kip McCoy (OSF HealthCare), and Dr. Gregory Makoul (PatientWisdom, Inc.), presented a very well received session on Improving Health and Care by Listening to Patients: A View from Three Health Systems.

Click play above to watch highlights from this session!

Key Quote

Many clinicians are fearful of what patients are going to say when writing. I look at this as putting your head into the sand. Just like any other form of patient-generated data, the data exists - but if we actually have a mechanism now where we can see it and use it, just like a vital sign, we can take it, acknowledge it and then act on it and then we will have better outcomes. Just like a vital sign, it will become part of the process.
- Dr. Bradley Crotty, Froedtert & the Medical College of Wisconsin