Oliver Wyman Health chatted with Gregory Makoul, PhD, MS, CEO of PatientWisdom (now part of NRC Health) about humanizing the patient experience through digital tools and the power of listening to patients. 

Different specialties have different average encounter lengths, but what you often hear is “the 15-minute visit”? While every second of those 15 minutes is precious, even if patients with a chronic illness see their clinician once a month, more than 99 percent of their lives happen outside of the care setting. That’s why we ask patients to share what matters to them

Check out the full Q&A at health.oliverwyman.com