Healthcare IT News' Editor Mike Miliard explores “What Hospitals Need to Improve Patient Experience: Real-Time Point of Care Data.” In the article, he details Chilmark Research's new insight reportCapturing Patient Experience: Current Challenges & Future Needs, authored by Brian Eastwood, which highlights using PatientWisdom inSIGHT summaries to improve clinical encounters as well as sentiment analysis to distill patient perspectives into actionable themes and subthemes.