The Power of ProviderWisdom
From a systems perspective, everyone who works at a health organization is a provider. ProviderWisdom is a digital platform that focuses on what matters to those who deliver care or support the people who do. Clinicians and staff share perspectives about themselves, their work, and their organization, as well as their ideas for solving problems. We distill this information into meaningful, actionable insights to drive learning, improvement, and value. It’s never been more important.
The majority of health care workers want nothing more than to improve the patient experience. That's why they got into this field in the first place. But it is not always easy for them to do their best work.
In order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators.
--from Patients Come Second by Paul Spiegelman & Britt Berrett
What We Hear in the Field
Go beyond 'engagement surveys'. Focus on what matters to us. Help us connect with leadership. Spark positive action and follow-up. Keep it simple.
Simple. Clean. Clear. Useful.
Summary of Key Points
Opportunity: Provider burn-out has emerged as the next big problem to solve in healthcare. The best solutions will focus on bringing humanity back to healthcare and truly engaging people on the front line.
Approach: Ask clinical and administrative staff to share 'stories' about what matters to them; distill into meaningful, actionable insights that help health organizations create a more responsive and successful ecosystem.
Tone: Appreciative Inquiry, focusing on achieving the positive vs dwelling on the negative.
Value: A responsive ecosystem reduces burn-out and leads to deeper engagement, stronger loyalty and retention, more collegiality and productivity, better idea-generation and vetting, higher provider and patient satisfaction, and improved communication.
Response: Extremely positive feedback from clinical, experience, human resource, and innovation leaders at major health organizations, reinforcing the value of ProviderWisdom.
Technology: Built on the software platform we use for PatientWisdom: secure and scalable.
Our digital platforms improve health and care by listening to patients, providers, and community members – individually and at scale. We drive value by distilling real-world perspectives into meaningful, actionable insights to help health organizations become more responsive and successful. This practical combination of digital and personal is the key to leading in the age of consumerism and value-based care. Our health system partners recognize this, and three of them (Froedtert, OSF, and Yale) are also investors.
Making it easy to understand what matters to patients, ahead of clinical encounters, to improve the delivery and experience of care.
Obtaining real-time, real-world insights from clinicians and staff to enhance engagement, reduce burnout, and streamline care.
Producing a deep view of the community to enable clear lines-of-sight for developing and connecting programs that people will use.