Terms of Use

Welcome to PatientWisdom. We are grateful for your interest in improving health and care by listening to patients. Please review these Terms of Use. Along with our Privacy Policy, these Terms of Use govern activity on the PatientWisdom websites and platforms and, by using the PatientWisdom websites and platforms, you agree to abide by them. If you have any questions about this, please ask. We’ll listen. And we’ll respond.

What is PatientWisdom?

PatientWisdom is a digital platform that focuses on what matters to patients as people. More specifically, PatientWisdom efficiently collects, curates, segments, and shares patient stories to improve the experience and delivery of care.

If you need medical advice or help with urgent medical matters, please contact your healthcare providers. Please call 911 in case of an emergency or life-threatening situation It is important to understand that PatientWisdom provides patient perspectives. In other words, PatientWisdom does not dispense or replace medical advice.

Some of the information that you share on PatientWisdom is used to improve communication with your healthcare team and healthcare organizations, but PatientWisdom is not a way to directly message your healthcare provider.

How It Works

Patients, families, and caregivers use PatientWisdom to share information about themselves, their health, and their care. PatientWisdom runs analytics on the information, and packages it to provide actionable insights to help:

  • Patients, families, and caregivers feel better.
  • Clinical encounters work better.
  • Healthcare organizations do a better job.

For instance, based on the information you share, PatientWisdom creates the inSIGHT summary, an at-a-glance view to help your entire healthcare team know what’s important to you as a person. You can see your inSIGHT summary whenever you use PatientWisdom, and can update your information any time.

You are in Control

Everyone must provide their name and a current email address when registering for PatientWisdom. Your name will only be seen by people who provide your care and/or are responsible for the quality of your care experience at the organization that provides your care. Your name will not be shared with anyone else unless you decide to share it.

You also control what information is seen. In other words, the information about you comes directly from you.

Real-World Guidelines

When people share information about themselves, their illness experience, and their care experience, they are helping to create a community that can improve health and care. This community will function best if everyone follows these guidelines.

Be real.
Real people can learn by listening to the real experiences of others. Only registered users can share and/or view information on PatientWisdom because we want to help ensure that real people – not ‘bots’ – are joining the PatientWisdom community.

Be constructive.
Your experience matters. So does the way you share it. When describing your experiences – good or bad – the tone of communication should be positive and constructive.

Be respectful.
Do NOT use ethnic slurs, personal insults, or obscenity. Posts with insensitive or malicious content will be removed from the site.

Be a team player.
We all have a role in ensuring that PatientWisdom is functioning well. We encourage you to contact us if you have concerns about any content posted on PatientWisdom or any suggestions for making the community even stronger.

Real-World Release

By using this service, you agree that PatientWisdom can share information with the organization that provides your care, and that people who are involved in your care and/or responsible for the quality of your care experience at that healthcare organization can see your name. You also agree that PatientWisdom can share information with others in the PatientWisdom community so long as such data is anonymous (i.e., not linked to your name). You also agree that PatientWisdom can de-identify data (i.e., remove names and other identifying information) and use it in any form

By submitting information or material to PatientWisdom and/or PatientWisdom websites or digital platforms, you provide PatientWisdom with a perpetual, worldwide, irrevocable, royalty-free license to use, copy, reproduce, redact, adapt, publish, translate, perform, display, make derivative works of and distribute any and all information and/or material (in whole or in part) and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright or other proprietary rights that may exist in such material (including any moral rights), and to grant and authorize sublicenses thereof. You agree to not upload, post or otherwise make available on the PatientWisdom websites or digital platforms any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right, and the burden of determining that any material is not protected by copyright rests with you. You shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any of your submissions.

Real-World Agreements

By using PatientWisdom, you are agreeing to these Terms of Use. You agree that PatientWisdom may communicate with you via email regarding your account and/or the PatientWisdom websites or digital platforms.

You agree not to use, download, or manipulate information in PatientWisdom in any way that may be harmful to patients, healthcare team, healthcare organizations or anyone else, or in any way prohibited by applicable law or policy.

You agree to indemnify and hold harmless PatientWisdom, its officers, employees, agents, successors, and assigns against any and all loss, cost, expense, liability or damage, including, without limitation, all reasonable legal fees arising from your violation of these Terms of Use.

You agree to use the PatientWisdom websites or digital platforms for lawful purposes only. You agree not to use the PatientWisdom websites or digital platforms contrary to these Terms of Use or in any manner that could damage, disable or impair the PatientWisdom websites or digital platforms. You agree not to use our services in any manner which interferes with the performance or functionality of the PatientWisdom websites or digital platforms.

You agree not to adjust, alter, modify, decipher, make derivative works of, disassemble, or reverse engineer the service or any code or documentation furnished by PatientWisdom in connection with the PatientWisdom websites or digital platforms..

You agree not to attempt to gain access to secured portions of the PatientWisdom websites or digital platforms to which you do not retain access rights.

PATIENTWISDOM MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, RESULTS OF USE, ACCURACY, FITNESS FOR A PARTICULAR USE AND NONINFRINGEMENT. THE PATIENTWISDOM WEBSITES AND DIGITAL PLATFORMS ARE PROVIDED TO YOU “AS IS” AND “AS AVAILABLE”. YOU ASSUME ALL RISK FOR YOUR USE OF THE WEBSITE. PATIENTWISDOM DOES NOT WARRANT THAT THE USE OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE. THERE IS NO GUARANTEE MADE BY PATIENTWISDOM OF ANY RESULTS FROM USE OF THE PATIENTWISDOM WEBSITES AND DIGITAL PLATFORMS WHATSOEVER. THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. .

The PatientWisdom website has been translated into different languages using software powered by Google Translate. Reasonable efforts have been made to provide accurate translations. However, no automated translation is perfect. Translations are provided as a service to users of PatientWisdom, and provided as is. Please note that the original version of the website was written in English. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to information contained in the translated version, please refer to the English version for the original and official text.

You agree that in no event shall PatientWisdom, or its officers, employees, agents, successors, and assigns, be liable for any damages resulting from the use of communications or information that you make available to PatientWisdom, that PatientWisdom makes available in any manner (including linked information or the content therein).

Real-World Practices

These Terms of Use shall be governed by and construed in accordance with the internal laws of the State of Connecticut, without regard to conflicts of law rules. Any dispute or claim arising out of or in connection with these Terms of Use shall be adjudicated exclusively in the state or federal courts located in New Haven County, Connecticut.

These Terms of Use and our Privacy Policy (which Privacy Policy is incorporated herein by reference) constitutes the entire agreement between you and PatientWisdom relating to the subject matter hereof and supersede all prior oral and written understandings. Any modifications to these Terms of Use will be deemed acceptable to you upon continued use of the PatientWisdom websites and digital platforms after PatientWisdom has notified users that the Terms of Use have been updated, as in the Updates and Questions section of this document. These Terms of Use shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, executors, administrators, legal representatives, successors and permitted assigns.

No waiver of any provision of these Terms of Use or any breach hereunder shall be deemed a waiver of any other provision or subsequent breach, nor shall any such waiver constitute a continuing waiver. If any part of these Terms of Use, or the application thereof to any person or circumstance, is for any reason held invalid or unenforceable, it shall be deemed severable and the validity of the remainder of these Terms of Use or the applications of such provision to other persons or circumstances shall not be affected thereby.

PatientWisdom may assign its rights under these Terms of Use at any time without notice. The provisions of these Terms of Use are for the benefit of PatientWisdom, and its subsidiaries, affiliates and its service providers and each shall have the right to assert and enforce such provisions directly or on its own behalf.

If you share your password with a family member, friend, or caregiver, you accept responsibility for their actions.

You will not post content or take any action on the PatientWisdom websites or digital platforms that infringes or violates someone else's rights or otherwise violates the law. We can remove any content or information you post if we believe that it violates these Terms of Use. You will not use our copyrights or trademarks or any confusingly similar marks, without our prior written consent. If you collect information from users, you will obtain their consent, make it clear you (i.e., not PatientWisdom) are the one collecting their information, and post a Privacy Policy explaining what information you collect and how you will use it.

PatientWisdom will make reasonable efforts to keep PatientWisdom websites and digital platforms operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. PatientWisdom reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the PatientWisdom websites and digital platforms, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the PatientWisdom websites and digital platforms or any function or feature thereof.

The PatientWisdom websites and digital platforms are not directed to children under 13 years of age. PatientWisdom does not knowingly solicit or collect personal information from children under 13 years of age. Children should not submit any information through the PatientWisdom websites and digital platforms. If we learn we have collected or received personal information from a child under 13, we will delete that information. Any information submitted or related to a child under 13 years of age must be undertaken solely by an adult who has parental authority and responsibility for the child. In other words, family members or legal guardians may use PatientWisdom on behalf of children under 13 years of age.

These Terms of Use will not be 'signed' in the sense of a traditional paper document. By using the PatientWisdom websites and/or digital platforms, you acknowledge that you have access to these Terms of Use, and that you understand and agree to the contents.

Updates and Questions

PatientWisdom reserves the right to modify the Terms of Use at any time. Modifications will be effective when posted, and users will be notified via email. If you have any questions about the PatientWisdom Terms of Use, please contact us. Many thanks for your interest in improving health and care by listening to patients.

Last Updated: 1 June 2017

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